Shipping policy
Last updated: 8 September 2026
Where we ship
We deliver to addresses in the United Kingdom. If you would like an item sent elsewhere, email boujeeluxury@yahoo.com before ordering and we will tell you whether we can arrange it and what it would cost.
Two kinds of item — please read before ordering
Not everything on this site ships at the same speed.
- In stock. We hold the item here. It is picked, packed and dispatched within 1–2 working days, and usually reaches you within 3–5 working days of dispatch.
- Sourced to order. We order the piece in for you once you have bought it. These typically take around 3 weeks to reach you, occasionally a little longer.
Each product page says which of the two applies. If you order an in-stock item and a sourced item together, we will normally send them separately as they become available, at no extra cost to you — tell us if you would rather wait and receive everything in one parcel.
If you are not sure which category an item falls into, email us before you buy and we will tell you.
Delivery times and costs
Delivery options, prices and estimated timescales are shown at checkout before you pay, and are calculated from your delivery address.
Delivery estimates are estimates, not guarantees. For in-stock items they run from dispatch; for sourced items they run from the day you order, and depend on how quickly the piece reaches us.
Tracking
Where a tracked service is used we email you the tracking number when your order is dispatched. Please check your junk folder if you have not seen it.
Delivery addresses
Please check your delivery address carefully at checkout. We send orders to the address you give us and we cannot redirect a parcel once it has been collected by the carrier. If you spot a mistake, email us straight away — if the parcel has not yet been dispatched we will correct it.
Delays, damage and missing parcels
If your parcel has not arrived within a reasonable time of the estimated date, email boujeeluxury@yahoo.com with your order number and we will chase it.
Risk passes to you on delivery. If a parcel arrives damaged, please photograph the packaging and the contents before doing anything else and email the photographs to us — we will put it right.
Where a carrier records a parcel as delivered but you have not received it, tell us and we will open an enquiry with them. We may need to wait for the carrier's investigation before we can resolve it, and we will keep you updated while we do.
Changing your mind
A long lead time does not shorten your rights. Email boujeeluxury@yahoo.com about any return, exchange or refund and we will tell you what happens next. Your statutory rights as a consumer are not affected.